Policies
Service Terms
Last updated: 13 November 2026
Automate Axis is a trading brand of The Complete Studio. These terms explain our general engagement framework for business automation services. The contracting supplier is The Complete Studio, identified with its full business details in the applicable order or agreement. Questions can be sent to care@automateaxis.com.
On this page
The agreement for your project Scope and deliverables Fees, taxes and third-party costs Client participation and authority Delivery, testing and acceptance Changes and support Data, confidentiality and access Ownership and handover Suspension, cancellation and disputesThe agreement for your project
A paid engagement begins when the parties complete the written acceptance process for a proposal, statement of work, order or other agreement. It identifies the client, supplier, authorised contacts, scope, deliverables, price, payment schedule, dependencies and any support arrangement.
These public Service Terms apply only where incorporated into that agreement. If documents conflict, the signed agreement's stated order of precedence applies. A specifically agreed written term takes priority over a general website description, subject to mandatory law. A future website update does not change a signed agreement automatically.
Scope and deliverables
An engagement may cover assessment, process design, proof of concept, implementation, integration, training or managed support. The written scope identifies the included workflows, systems, environments, data, integrations and acceptance criteria. It also identifies assumptions, exclusions, required client inputs and third-party dependencies.
A diagnostic can conclude that a custom build is not appropriate. A pilot tests defined questions and does not automatically include production deployment. Additional workflows, migrations, features, usage or support coverage require agreement; they are not included merely because a related task was discussed.
Fees, taxes and third-party costs
The agreement states the currency, fees, taxes, milestones, invoice dates and payment terms. We do not begin a paid stage until its required authorisations and payments are satisfied. Published examples do not override the accepted price.
Software subscriptions, model or API usage, hosting, messaging, storage and other provider charges are additional unless expressly included. Usage-dependent costs can change with volume and provider pricing. We identify known relevant costs and allowances during scoping, but cannot fix an independent provider's future charges unless explicitly agreed.
Recurring support terms must state the billing period, included coverage, renewal and cancellation arrangements. We do not assume that a project fee includes ongoing operation or unlimited changes.
Client participation and authority
The client appoints a business owner and provides timely decisions, representative examples, accurate requirements and authorised access. The client must have appropriate rights and authority for the data, systems and instructions it supplies, including required notices or permissions. This does not remove our own legal responsibilities.
The client remains responsible for its business decisions, policies, authorised users and external commitments. We agree which actions may run automatically and which require review. Credentials should use an approved secure method; do not send passwords in ordinary project messages or contact forms.
Delivery, testing and acceptance
We plan work around the agreed scope and dependencies. Dates depend on timely access, decisions and third-party availability. If a dependency changes, we explain its effect and agree the next plan rather than silently changing the scope.
Testing and acceptance use the criteria and process in the agreement. A demonstration is not a substitute for agreed acceptance evidence. The agreement should define how the client reports a material deviation, how covered defects are corrected and how acceptance is recorded. New preferences or capabilities outside the accepted scope follow change control.
AI-enabled outputs can be incomplete, inconsistent or wrong. Evaluation, access controls and human review reduce particular risks but do not create a guarantee of error-free performance. Business outcomes also depend on volume, adoption, data quality and how recovered capacity is used. We do not guarantee rankings, revenue, headcount reductions or a specific return unless an explicit, supportable contractual commitment says otherwise.
Changes and support
A change request records the requested behaviour, reason, impact on scope, risk, cost and timing, and the authorised decision. We distinguish an agreed defect correction from paid additional work.
Support applies only to the coverage and services in the applicable schedule. It should state the supported workflows, monitoring arrangements, contact route, hours, response targets, usage limits, maintenance and exclusions. Response targets are not unconditional resolution guarantees. Third-party outages or changes may require a workaround, paid adaptation or a revised plan. We do not imply round-the-clock staffed support where it has not been contracted.
Data, confidentiality and access
Each party protects confidential information received for the engagement and uses it for authorised purposes, subject to lawful disclosure and agreed exceptions. Personal-data processing requires terms appropriate to the actual roles, locations, providers and applicable law. The agreement should address subprocessors, security responsibilities, incidents, retention, return or deletion and assistance with relevant requests.
We do not obtain permission to reuse confidential client datasets for unrelated projects through these public terms. Public use of client names, logos, quotations or results requires documented permission. Provider data-handling terms must be checked for the exact service and configuration; a general claim about an AI provider is insufficient.
Ownership and handover
Client-supplied materials remain subject to the client's rights. Ownership or licensing of commissioned deliverables, and any payment condition, is stated in the agreement. Pre-existing methods, reusable components and third-party software retain their applicable ownership and licence terms. We cannot transfer rights we do not own.
Handover should identify the delivered assets, documentation, access and agreed operating responsibilities. Additional transition help or support is separately scoped unless included. Client-owned platform accounts are subject to those platforms' own agreements.
Suspension, cancellation and disputes
An agreement may permit proportionate suspension for overdue payment, unlawful instructions, material misuse or a serious security concern, with notice where practicable and appropriate. Suspension is not permission to delete client data arbitrarily or disregard legal duties.
Cancellation and termination follow the signed terms and our Cancellation and Refund Policy where incorporated. Accrued payment obligations, agreed confidentiality and relevant rights may continue. Applicable liability limits, warranties, indemnities, dispute procedures and governing law belong in the signed agreement; no undocumented blanket limit is created by this page.
Our services are intended for business use. Where mandatory consumer, privacy or other protections apply, they prevail over an inconsistent exclusion. Raise a concern with the named project contact or care@automateaxis.com so the parties can seek a practical resolution without limiting available legal remedies.
Questions about this policy?
Contact care@automateaxis.com for questions or requests concerning this policy.
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