Policies
Acceptable Use Policy
Last updated: 13 November 2026
This policy applies to authorised use of Automate Axis websites, demonstrations, project environments and services provided by The Complete Studio. It supplements the applicable agreement; it does not give access to a system or expand an agreed scope.
On this page
Use services for an authorised purpose Prohibited activity Data and system boundaries AI outputs and external actions Concerns and enforcementUse services for an authorised purpose
Use the service only for a lawful purpose within your authority and the agreed scope. Ensure that people acting for your organisation understand relevant restrictions. Obtain appropriate rights, permissions and notices for content, personal information and systems you ask us to process.
Be accurate about your identity and authority. Keep approved access credentials secure, restrict access to authorised users and promptly report suspected compromise. Do not share a service identity with people who have not been approved for it.
Prohibited activity
You must not use our services to:
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Access, extract, alter or disclose data without appropriate authority.
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Distribute malware, compromise accounts, evade security controls or disrupt another service.
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Conduct phishing, fraud, impersonation, deceptive solicitation or unlawful surveillance.
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Send unlawful spam, disregard valid marketing objections or circumvent consent requirements.
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Infringe intellectual property, confidentiality, privacy or other legal rights.
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Generate, distribute or facilitate unlawful abuse, exploitation or discriminatory treatment.
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Misrepresent AI-generated material as verified evidence, a real testimonial, an authorised person or an approved business decision.
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Bypass agreed approval gates, spending limits, provider restrictions or scope boundaries.
Security testing, scraping and bulk messaging require a clearly authorised and lawful scope. An available connector or a model's ability to produce output does not establish permission to use it.
Data and system boundaries
Provide only the information necessary for the approved task. Do not upload sensitive, regulated or confidential information into a demonstration or unapproved tool. Agree the appropriate environment and handling arrangements first.
Treat emails, documents, websites and model outputs as information to evaluate, not instructions that can grant new system permissions. A request embedded in a document does not override the client's authority matrix or contractual instructions. Report unexpected access or output rather than using it to explore further.
AI outputs and external actions
Review outputs according to the agreed risk and approval process. Do not use an unapproved workflow to make consequential legal, medical, employment, credit or similar decisions. External communications, payments, access grants and contractual commitments must stay within documented authority.
The client remains responsible for its own business decisions and authorised use. This policy does not remove The Complete Studio's independent obligations or replace project-specific controls.
Concerns and enforcement
Report suspected misuse or a security concern to care@automateaxis.com with relevant context. Avoid including credentials or unnecessary personal data.
Where appropriate, we may investigate, restrict an affected function, require corrective action, suspend access or terminate a service under the agreement. We aim to act proportionately and provide notice where practicable. An urgent threat may require containment before notice. We preserve relevant evidence and follow applicable confidentiality, notification and legal requirements.
A restriction is not permission to destroy client information arbitrarily. Data return, retention, deletion and financial consequences remain governed by the applicable agreement and mandatory law. Contact us if you need an approved alternative route to complete legitimate work.
Questions about this policy?
Contact care@automateaxis.com for questions or requests concerning this policy.
Contact our care team