Policies
Privacy Policy
Last updated: 13 November 2026
Automate Axis is operated by The Complete Studio, based in India. This policy explains how we collect, use, share and retain personal information when you visit automateaxis.com, contact us, request a proposal or work with us.
For privacy questions or requests, email care@automateaxis.com. Our postal contact address is 1st Floor 267 Larsoli, GT Road Murthal, Sonipat, Haryana 131039, India.
On this page
What this policy covers Information we receive Why we use information Cookies and advertising information Who may receive information International processing Retention and security Your choices and rights Changes and contactWhat this policy covers
For our website, business enquiries and relationship administration, The Complete Studio determines why and how personal information is used. Where relevant law applies, this makes us the controller or equivalent responsible organisation.
When a client appoints us to process information in its systems, the client may determine the purpose and our role may be processor, service provider or data intermediary. That processing is governed by the applicable service agreement, documented instructions and data-processing terms. This website policy does not replace the client's own privacy notice.
Information we receive
We may receive:
-
Business contact information: your name, work email, organisation, role, telephone number if supplied and correspondence.
-
Enquiry and project information: the workflow you describe, systems involved, business requirements, proposal discussions and documents you choose to provide.
-
Contract and transaction records: agreed services, billing contact, invoice details, payment status and related administration. Payment providers handle payment credentials according to their own arrangements; do not email us card details.
-
Technical information: IP address, browser and device characteristics, pages requested, approximate location inferred from technical data, referral information and security logs.
-
Preferences and permissions: communication choices, cookie settings and records needed to honour those choices.
Most information comes from you. Business information may also come from colleagues who introduce us, professional contacts, permitted public business sources and providers supporting our website. We do not need sensitive personal information to assess an initial enquiry. Please do not submit passwords, confidential client datasets or health, financial or identification records through the general contact form.
Why we use information
We use relevant information to answer enquiries, understand requirements, prepare proposals, provide agreed services, manage access and support, issue invoices, keep business records, maintain website security and improve the usefulness of our services.
Where permitted, we may also provide relevant business updates or respond to a professional introduction. You can object to marketing or unsubscribe at any time. Declining marketing does not prevent us from responding to an enquiry or sending necessary project communications.
Where UK or EU data-protection law applies, the relevant basis may be taking requested steps before a contract or performing a contract with you; our legitimate interests in business communication, relationship administration, security and service improvement; compliance with legal obligations; or consent where required. For contacts acting for an organisation, legitimate interests may support relationship administration rather than a contract with the individual. We consider the purpose, necessity and effect on the people concerned. We do not use legitimate interests to bypass a consent requirement.
Required enquiry fields are identified on the form. If you do not provide information needed to understand or respond to a request, we may be unable to progress it. Optional fields and optional marketing choices are not required simply to make a business enquiry.
Cookies and advertising information
Our Cookie Policy explains technologies used for essential website functions and, where enabled, optional functionality, analytics and advertising measurement. The Cookie settings panel identifies active technologies and their purposes. Your choices determine optional processing where consent is required. We do not treat continued browsing as consent.
Who may receive information
Information may be shared with providers supporting hosting, communications, scheduling, customer relationship management, project delivery, payment administration, analytics, security and professional advice. Access is limited to the relevant purpose and governed by appropriate arrangements. A provider may have independent responsibilities for some processing, such as payment or its own service administration.
We may disclose information where legally required, to address a substantiated security or legal issue, or in connection with a genuine business transfer subject to appropriate protections. A proposed transfer does not give an unrestricted right to reuse information for unrelated purposes.
International processing
Our business operates from India, and approved providers or client systems may involve other countries. We assess relevant locations, access and transfer requirements. Where an applicable law requires a transfer mechanism or additional safeguards, those must be addressed before the relevant transfer. Contact us for information about safeguards relevant to your information; confidential commercial details may need to be protected.
Retention and security
We retain information for the period needed for its purpose, considering the status of an enquiry or contract, support needs, accounting and legal requirements, applicable limitation periods, security needs and any dispute. We review information that is no longer needed and delete or de-identify it as appropriate. A limited suppression record may remain so an objection is respected. Client project data follows agreed retention and return or deletion instructions, subject to overriding legal duties.
We use proportionate organisational and technical measures, including appropriate access restrictions and secure handling arrangements. No website, transmission or storage system can be guaranteed completely secure. Ask us to arrange a suitable transfer method before sharing confidential material.
Your choices and rights
Depending on the law and processing involved, you may request access, correction, deletion, restriction, portability, withdrawal of consent or objection to particular uses. Rights can have conditions and exceptions. Withdrawing consent does not affect earlier lawful processing. Where applicable, you may complain to the relevant supervisory or regulatory authority, including the ICO in the UK or the authority in your EU country.
Email care@automateaxis.com with enough information to identify the request. We may verify identity and ask for clarification where necessary, without seeking excessive information. We respond within the time required by applicable law and explain any lawful limitation. Requests concerning data controlled by a client may need to be directed to that client; we will assist as our role requires.
Our enquiry process is not intended to make solely automated decisions with legal or similarly significant effects about individuals. Our website and business services are directed to professional users, not children. If you believe a child has provided personal information, contact us so we can review it.
Changes and contact
We update this policy when our processing or applicable requirements change. The date above identifies the latest version. Material changes receive appropriate notice where required.
Questions about this policy?
Contact care@automateaxis.com for questions or requests concerning this policy.
Contact our care team